At Perlamya, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a transparent and customer-friendly refund policy. Please read this Refund Policy carefully to understand the terms and conditions that apply to refunds.

1. Eligibility for Refunds:

1.1 Product Condition: To be eligible for a refund, the returned product must be in its original condition, unused, and with all original tags and packaging intact. We reserve the right to reject refund requests for items that show signs of use, damage, or alteration.

1.2 Return Period: You may request a refund within 2 days from the date of delivery. If the specified period has lapsed, we may not be able to process your refund request.

2. Return Process:

2.1 Contact Customer Service: To initiate a refund request, please contact our customer service team with your order details, including the reason for the refund. Our customer service representatives will guide you through the return process and provide you with any necessary instructions or forms.

2.2 Return Shipping: Unless the return is due to an error on our part or a defective product, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of the item. We are not responsible for any lost or damaged items during the return shipping process.

2.3 Inspecting the Return: Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria for a refund. If the item does not meet the criteria, we may reject the refund request and return the item to you.

3. Refund Processing:

3.1 Refund Method: If your refund request is approved, we will initiate the refund using the original payment method used for the purchase. Please note that cash on delivery orders will be refunded via bank transfer or another mutually agreed-upon method.

3.2 Refund Timeframe: The processing time for refunds may vary depending on the payment method and financial institution. Please allow up to [insert number] business days for the refund to be processed and reflected in your account. If you have not received the refund within the specified timeframe, please contact our customer service team for assistance.

4. Non-Refundable Items:

Please note that certain items are non-refundable and ineligible for a refund, including:

• Gift cards or vouchers
• Personalized or customized items
• Items purchased during promotional sales or clearance events (unless explicitly stated otherwise)
• Products marked as “Final Sale” or “Non-Returnable”

5. Faulty or Defective Items:

If you receive a faulty or defective item, please contact our customer service team immediately. We will work with you to resolve the issue, which may include providing a replacement, repair, or refund based on the circumstances and availability of the product.