Shipping Policy

At Perlamya, we aim to provide a seamless and enjoyable shopping experience for our customers. This Shipping Policy outlines important information regarding the shipping and delivery of your orders. Please read this policy carefully before placing an order. By making a purchase, you agree to the terms and conditions stated herein.

1. Shipping Locations:

We currently offer shipping within the GCC (Gulf Cooperation Council) market. We strive to expand our shipping capabilities to additional regions in the future. Please note that certain remote areas may have limited or restricted delivery services. If you have any concerns about the availability of shipping to your location, please contact our customer service team for assistance.

2. Shipping Methods and Timeframes:

2.1 Shipping Method: We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. The shipping method may vary depending on the destination, size, and weight of the package.

2.2 Shipping Timeframes: We make every effort to process and dispatch your orders promptly. The estimated delivery timeframes are as follows:

• Within the GCC market: Typically, orders are delivered within [insert number] business days from the date of dispatch. Please note that unforeseen circumstances, such as customs delays or extreme weather conditions, may impact delivery times.

3. Order Processing and Dispatch:

3.1 Order Processing Time: Once you place an order, our team begins processing it as quickly as possible. Orders are typically processed within 2 business days. Please note that processing times may be slightly longer during peak seasons or promotional periods.

3.2 Dispatch Notification: Once your order has been dispatched, we will send you a notification via email or SMS, including tracking information if available. This will allow you to monitor the progress of your shipment.

4. Delivery:

4.1 Delivery Address: It is your responsibility to provide accurate and complete shipping information, including the correct delivery address and contact details. Please ensure that the provided address is accessible and can receive deliveries during regular business hours. We will not be held liable for any delays or non-delivery caused by inaccurate or incomplete information provided by you.

4.2 Delivery Attempts: The shipping carrier will make multiple attempts to deliver your package to the specified address. If no one is available to receive the package, a delivery notification or card may be left to arrange for a re-delivery or pickup from a designated location. Please follow the instructions provided by the shipping carrier to ensure successful delivery.

4.3 Non-Delivery: In the event that a package is not delivered and is returned to us due to a customer’s failure to provide accurate information or arrange for re-delivery, additional charges may apply for re-shipment. We will make reasonable efforts to contact you regarding the non-delivery and any necessary actions to ensure successful delivery.

5. Tracking:

For eligible orders, we provide tracking information that allows you to monitor the status and progress of your shipment. You can track your order using the provided tracking number on our website or directly through the shipping carrier’s website. Please note that tracking information may take some time to be updated by the shipping carrier.

6. Customs and Duties:

For international shipments, customs and duties may be applicable based on your country’s regulations. Any additional charges related to customs clearance are the responsibility of the customer. It is important to familiarize yourself with your country’s customs policies and potential fees before placing an order. We are not responsible for any customs-related issues or charges incurred.