At Perlamya, we want you to have a positive shopping experience and be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please read this Return Policy carefully to understand the terms and conditions that apply to returns.

1. Eligibility for Returns:

1.1 Product Condition: To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging intact. Any item that is damaged, worn, altered, or missing its original packaging may not be eligible for a return.

1.2 Return Period: You may request a return within [insert number] days from the date of delivery. If the specified period has lapsed, we may not be able to process your return request.

2. Return Process:

2.1 Contact Customer Service: To initiate a return, please contact our customer service team with your order details and the reason for the return. Our friendly representatives will guide you through the return process and provide you with any necessary instructions or forms.

2.2 Return Authorization: In some cases, we may require a return authorization number or form to accompany the returned item. Please follow the instructions provided by our customer service team to ensure a smooth return process.

2.3 Return Shipping: Unless the return is due to an error on our part or a defective product, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of the item. We are not responsible for any lost or damaged items during the return shipping process.

3. Refund or Exchange Options:

Depending on your preference and the availability of the item, we offer the following options for returns:

3.1 Refund: If you choose a refund, we will issue a refund for the returned item using the original payment method. Please note that shipping charges and any applicable fees are non-refundable. The refund will be processed promptly upon receiving and inspecting the returned item.

3.2 Exchange: If you prefer to exchange the returned item for a different size, color, or style, please indicate your preference when contacting our customer service team. We will do our best to accommodate your request, subject to product availability. If the requested item is not available, we may offer an alternative or process a refund.

4. Non-Returnable Items:

Please note that certain items are non-returnable and ineligible for a return, including:

• Personalized or customized items
• Earrings or other jewelry for hygiene reasons
• Items purchased during promotional sales or clearance events (unless explicitly stated otherwise)
• Products marked as “Final Sale” or “Non-Returnable”

5. Faulty or Defective Items:

If you receive a faulty or defective item, please contact our customer service team immediately. We will work with you to resolve the issue, which may include providing a replacement, repair, or refund based on the circumstances and availability of the product.